Our Store Policies
Ordering Online with us is SAFE and SECURE!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system assures your transaction privacy.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal check. Personal checks will delay your order up to two weeks as we must wait for your funds to clear before we ship any merchandise.
To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address shown on your order form.
If you receive damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify us of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for us to file a damage claim.
Refund and Return Policy
All custom-made merchandise is non-returnable, non-exchangeable and cannot be canceled.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or a return is necessary, please contact us immediately after your package arrives for a return authorization claim number. We can be reached at 1-989-640-5277 or e-mail us to obtain a Return Merchandise Authorization (RMA) before shipping product back to us. This will expedite and help ensure the proper action or credit upon processing.
All claims and customer return requests must be made within 10 days of invoice date. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Customer is responsible for all risk of loss and damage to products being shipped back to us. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or FEDEX. This is for your protection as well as to ensure quick action on your return.
In order to expedite a return, please have the following information on hand when requesting an RMA number:
Customer number, invoice number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Please do not write on or damage the manufacturer box.
Call us for a return shipping address:
Special order items are not refundable.
All non-exchange returned material is subject to a 15% restocking charge.
Failure to return a product in accordance with the foregoing terms and within the applicable return period is deemed to be an acceptance of the product.
Shipping charges are calculated on a per-order basis. The carriers and methods we generally use for shipping are UPS Ground, Fedex Ground and USPS First Class. Other methods can be arranged at your request.
Shipments to Hawaii and Canada are limited to certain products. Please call before ordering.
All quotes for products and services expire after 15 days.
All special orders, including custom screen and storm construction are to be paid in advance unless your credit application is on file.
Thank you for your business!